Campaigns help you easily organize and manage phone numbers that share similar traits or purposes, making it simpler to apply remediation profiles and streamline your overall number management. Please note that each phone number can only belong to one campaign at a time. Campaign Creation To create a new campaign, begin by selecting the Phone Number...

Best Practices As a business owner, it’s essential to keep your company’s caller IDs clean and reputable. In this article, we will discuss the best practices for caller ID management, ensuring that your customers continue to receive your calls without issue.   Why Caller IDs Are Flagged & What You Can Do About It Below are the main reasons why y...

Removing numbers can be done one-by-one or by uploading a file....

Instructions for importing and exporting your numbers. Importing Numbers Click on the Import Phone Numbers menu item. Choose the appropriate campaign.  Click “Upload File” to begin the bulk upload process. You may upload a file in CSV, Excel, Numbers, or plain text format. If you would like to include an identifying name you may do so in the second ...

What are carrier blocks and why do they happen? When you place outbound calls, the carriers (such as Verizon, AT&T, T-Mobile, etc.) decide whether to deliver those calls to the end user. A carrier block occurs when the carrier refuses to complete your call because it has determined that your number or your calling pattern appears suspicious or p...

What is YouMail? YouMail is a cloud-based visual voicemail and call management service that enhances traditional voicemail by offering features like voicemail-to-text transcription, personalized greetings, and robust spam call blocking. YouMail replaces standard carrier voicemail by using conditional call forwarding, allowing users to access their m...

Refunds: What to Expect At Number Verifier, we aim to make the refund process as clear and seamless as possible. Refund Confirmation Once a refund is issued, you will receive an automated email receipt confirming the refund details. This will include: The refunded amount The date the refund was processed A reference to the original transaction Pleas...

You can add phone numbers to your account either individually or through a bulk file upload, depending on your preference and volume.   One-By-One Navigate to the “Phone Numbers” menu on the left-hand side of the screen. Select the campaign to which you want to assign the phone number. Enter the desired phone number and, optionally, an identifying n...

Below are some of the most common questions regarding the remediation process. Do I need to do anything? Once you set up your remediation profile you can rest assured that our in-house remediation team is working to clear your numbers.  There is nothing you need to do as it is all taken care of for you! How long will it take to clear my numbers? Onc...

Your Number Verifier billing is based on your active phone numbers and the number of checks performed during each billing cycle. Here's how it works: Overage Charges If the number of active phone numbers on your account exceeds your plan’s included limit, you may incur overage fees. On your billing date, you will be charged for: Your base subscripti...

If you're a Number Verifier customer and need to update your billing method please follow the steps below to access our Stripe payment portal. Click the link below to access your billing settings using your associated email address: Update Billing Method Once logged in, you can: Update your credit/debit card information Change your billing address V...

To begin the process of clearing your numbers, you'll need to create a remediation profile. This profile provides our in-house remediation team with the essential information they need to get started clearing your flagged numbers. How to create your profile(s) Log in to your Number Verifier account In the left-hand menu, select “Assisted Remediation...

We understand that your company's needs may evolve over time. Whether you're scaling up or streamlining, Number Verifier makes it easy to adjust your subscription plan. Subscription Changes To upgrade or downgrade your plan please follow these steps: Log into your Number Verifier account Navigate to the “Billing” menu item on the left of your screen...

Automated Receipts & Accessing Past Payments At Number Verifier, we want to make managing your billing simple and transparent. Automated Receipts Whenever your card is charged, you’ll automatically receive an email receipt from our billing provider, Stripe. This receipt includes: The amount charged The date of the transaction A description of th...

Welcome to the Contact Support page for Number Verifier. If you need to reach out directly to our support team, you’ve come to the right place. Below, you’ll find a complete list of our contact email addresses and phone numbers, organized to help you connect with the right department quickly and efficiently. Whether you have a technical question, ne...

What are Spam Detection Databases? Spam detection databases are essentially collections of phone numbers flagged as potentially spam, scam, telemarketing, or robocalls. These databases are maintained by: Mobile carriers (e.g., Verizon, AT&T) Third-party apps (e.g., Hiya, Truecaller) Global or regional organizations dedicated to call fraud preven...

Welcome to Number Verifier! We're thrilled to have you on board and look forward to helping you enhance and protect your caller ID reputation. To get started, we've outlined the essential steps you’ll need to follow to set up your account correctly and ensure a smooth onboarding experience.   First Steps: Create Campaigns A campaign can be created w...

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